Shipping policy

Shipping Policy

Effective Date: July 2026

At REYLVA, we are committed to delivering your order safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on Sundays or public holidays unless otherwise stated.
During peak seasons, promotional events, or high order volumes, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking details (where available).

2. Delivery Time

Estimated delivery times are provided for convenience and may vary depending on your location.

India

Standard Delivery: 3–7 Business Days
Remote Locations: 5–10 Business Days

International Orders

Standard Delivery: 7–21 Business Days

Actual delivery times may vary due to customs clearance, carrier operations, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on:

Delivery location
Package weight
Package dimensions
Shipping method selected

Any applicable shipping charges will be displayed before you complete your purchase.

4. Order Tracking

Once your order is dispatched, you will receive tracking information via email or SMS (where available).

Please allow up to 24 hours for tracking information to become active after dispatch.

5. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

Incorrect address
Customer unavailable
Failure to respond to delivery attempts

the shipment may be returned to us.

Additional shipping charges may apply for reshipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

REYLVA is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete addresses provided during checkout.

7. International Shipping

We proudly ship to selected international destinations.

For international orders:

Import duties
Customs fees
VAT
Local taxes

are the responsibility of the customer unless otherwise stated during checkout.

Customs policies vary by country, and REYLVA has no control over customs clearance procedures or associated charges.

8. Delayed Shipments

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

Weather conditions
Customs inspections
Carrier delays
High shipping volumes
Public holidays
Natural disasters
Government restrictions
Other unforeseen circumstances

Estimated delivery dates are not guaranteed delivery dates.

9. Lost Packages

If your shipment is confirmed as lost by the shipping carrier, REYLVA will investigate the matter and provide an appropriate resolution, which may include a replacement or refund where applicable.

10. Damaged Packages

If your package arrives visibly damaged:

Photograph the package before opening it.
Record an unboxing video whenever possible.
Contact us within 48 hours of delivery.

Providing supporting evidence helps us resolve your claim more efficiently.

11. Partial Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location.

You will not be charged additional shipping fees for split shipments unless otherwise stated.

12. Delivery Refusal

If a shipment is refused by the customer without a valid reason:

Original shipping charges are non-refundable.
Return shipping costs, customs charges, or carrier fees (if any) may be deducted from the refund where permitted by law.