Refund policy

Return & Refund Policy

Effective Date: July 6, 2026

At REYLVA, customer satisfaction is our priority. We are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Window

We accept returns for eligible products within the following timeframes:

India: Returns may be requested within 10 calendar days from the date the order is delivered.
International Orders: Returns may be requested within 14 calendar days from the date the order is delivered.

To be eligible for a return, the product must:

Be unused, unworn, and in its original condition.
Include all original tags, packaging, accessories, inserts, manuals, complimentary items, and certificates (if applicable).
Be free from scratches, stains, odors, damage, alterations, or any signs of use.
Be securely packaged to prevent damage during return shipping.

Products that do not meet these conditions may not qualify for a refund or exchange.

2. Eligible Return Reasons

Returns may be accepted for the following reasons:

Damaged product received.
Manufacturing defect.
Incorrect product delivered.
Missing item(s) in the shipment.
Product significantly different from its description.
Customer preference (only if the product remains unused and satisfies all return conditions).

3. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

Personalized or customized products.
Engraved products.
Gift cards.
Digital products or downloadable content.
Products marked as Final Sale, Clearance, or Non-Returnable.
Products damaged due to misuse, accidents, improper care, or normal wear and tear.
Products returned without original packaging, accessories, or essential components.

4. Return Approval

All return requests are subject to review and approval by REYLVA.

To process your request efficiently, we may require:

Order number.
Photographs of the product.
Photographs of the shipping package.
An unboxing video (strongly recommended for damaged, incorrect, or missing item claims).

Providing complete information helps us resolve your request faster.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery whenever reasonably possible.

Your request should include:

Order number.
Clear photographs of the product.
Photographs of the shipping package.
Description of the issue.

Failure to report the issue within a reasonable timeframe may affect eligibility for a replacement or refund.

6. Return Shipping

If the return is due to our error

Examples include:

Wrong product delivered.
Manufacturing defect.
Product damaged during transit.

REYLVA will arrange the return where possible or reimburse reasonable return shipping costs.

If the return is due to customer preference

Examples include:

Ordered by mistake.
Changed mind.
Didn't like the design.
No longer required.

The customer is responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges, customs duties, taxes, and any Cash on Delivery (COD) handling charges (if applicable) are generally non-refundable unless the return is due to our error or required by law.

7. Inspection Process

Every returned product undergoes inspection after it reaches our facility.

If the returned product:

Shows signs of use.
Is damaged after delivery.
Is missing accessories or packaging.
Is incomplete.
Does not match the approved return request.

REYLVA reserves the right to reject the return or issue a partial refund where permitted by applicable law.

8. Refund Process

Once your returned product has been received and successfully inspected, we will notify you of the outcome.

If approved:

Refunds are initiated within 3 business days after inspection.
Refunds will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.

REYLVA is not responsible for delays caused by banks, payment gateways, or card issuers.

9. Exchanges

We currently offer exchanges only for:

Manufacturing defects.
Wrong product received.
Damaged product received.
Size replacement (where applicable and subject to stock availability).

For all other situations, customers may return the eligible product and place a new order.

10. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the applicable return process after delivery.

11. International Orders

For international shipments:

Customers are responsible for any customs duties, import taxes, VAT, or local government charges unless otherwise stated.
Customers are responsible for ensuring that the ordered products comply with the import regulations of their destination country.
REYLVA is not responsible for shipments delayed, refused, or confiscated by customs authorities due to local import restrictions.
Shipping charges, customs duties, taxes, and government fees are generally non-refundable.

12. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Orders returned due to an incorrect or incomplete address may require additional shipping charges before they can be reshipped.

13. Lost Packages

If a shipment is confirmed as lost by the shipping carrier after investigation, REYLVA will provide an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances and applicable law.

14. Fraud Prevention

To protect both our customers and our business, REYLVA reserves the right to decline returns, refunds, or exchanges in cases including but not limited to:

Fraudulent claims.
Repeated excessive returns.
Abuse of the return policy.
Products intentionally damaged after delivery.
False or misleading information provided during the return process.

Where fraudulent activity is reasonably suspected, REYLVA may request additional verification before processing a refund or replacement.

15. Force Majeure

REYLVA shall not be liable for delays or failure to fulfill its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, transportation disruptions, customs delays, governmental actions, or other unforeseen events.

16. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any consumer rights that cannot legally be excluded under the applicable laws of your country or region.